At FITECOM, we are committed to promote the transparency and integrity in all our activities. We value everyone's collaboration to ensure that the highest ethical and legal standards are maintained. To facilitate this commitment, and under Law 93/2021, we provide the following means to report any possible infractions:

Through our dedicated platform for receiving reports.

By sending your report by email to:, or by post, addressed to the team responsible for the Reporting Channel, to the following address:

FITECOM - Comercialização e Industrialização Têxtil, S.A.
Canal de Denúncias - Confidencial
Zona Industrial do Tortosendo, Rua C, Lote 1
6200 - 823 Tortosendo (Covilhã)

In Person:
If you prefer, you can request a meeting with our responsible team for the Reporting Channel, via email at: We will be available to discuss the matter in person or virtually, as you prefer.

We emphasize that all reports, regardless of the chosen method, will be treated with the utmost confidentiality and will be impartially and diligently investigated. Furthermore, the Law 93/2021 and our internal policies ensure protection against any reprisals or retaliation.

The reading of this information does not exempt you from consulting and reading the corresponding legal or regulatory documents.

We thank you for your collaboration in promoting an ethical and responsible environment at FITECOM.

Act or omission committed intentionally or negligently and which may constitute a crime or administrative offense, and only in the following areas:

  • Public procurement;
  • Financial services, products and markets and prevention of money laundering and terrorist financing;
  • Product safety and compliance;
  • Transport security;
  • Environmental protection;
  • Radiation protection and nuclear safety;
  • Food safety for human and animal consumption, animal health and animal welfare;
  • Public health;
  • Consumer defense;
  • Protection of privacy and personal data and security of network and information systems.
Any act or omission that falls within the scope of the general regime for corruption prevention and related offenses, approved in annex of Law no. 109-E/2021, of December 9th and that constitutes an act of corruption and related offenses .
Any complaint made outside these areas, provided for in the Law, will be archived.

Any person who has information relating to the infractions referred in the previous point, knowledge obtained within the scope of their professional activity, regardless of the nature of this activity and the sector in which it is carried out. The following may be considered whistleblowers:

  • Employees;
  • Service providers, contractors, subcontractors and suppliers, as well as any people acting under their supervision and direction;
  • Holders of shareholdings and people belonging to administrative or management bodies or tax or supervisory bodies of legal entities, including non-executive members;
  • Volunteers and interns, paid or unpaid.
It must contain, as detailed and objective as possible, an explanation of the facts and infringement, including:

  • The service in which the infraction occurred;
  • Description of the infraction, in as much detailed as possible, including locations;
  • The date or period in which the facts occurred;
  • How you became aware of the facts;
  • The evidence that supports the complaint;
And, if applicable, the identification of the suspects or all data considered relevant to the identification of the perpetrators, and possible witnesses.

It is the duty of the complainant to make his/her report in good faith, presenting substantiated and detailed evidence/facts and, as far as possible, accompanied by evidence. Improper use of the reporting channel and/or the conscious provision of false statements may compromise its purpose.

The whistleblower has the right to confidentiality and anonymity, and benefits from special protection conditions, which, among others, aim to avoid retaliatory actions (direct or indirect).

The whistleblower has the right, unless the complaint is anonymously submitted, to receive confirmation of receipt of the complaint within 7 days after it was received, and communication of the result of the analysis carried out within 15 days after the respective conclusion. This last information must be expressly requested by the complainant.